Terms of Service

Use of the Store

To set precise expectations about use of the store, our operating standard is that these Terms govern use of melinhearth and purchases from this U.S.-market online store. Customers must provide accurate account, billing, delivery, and contact information.

Contact

When considering contact, the following rule applies: questions may be sent to support@melinhearth.shop or 512-660-5422 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Orders and Cancellation

For a concise explanation of orders and cancellation, customers should understand that we may review, limit, or cancel an order when payment cannot be authorized, information is inaccurate, inventory is unavailable, or fraud screening identifies a material risk.

To make our requirements clear for orders and cancellation, the relevant commitment is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, returns and exchanges are handled under the Refund Policy.

Shipping, Returns, and Refunds

For customer confidence in shipping, returns, and refunds, the practical result is that standard U.S. shipping is free with no minimum purchase requirement. Processing normally takes 1–2 business days and estimated carrier transit is 4–6 business days.

For a concise explanation of shipping, returns, and refunds, the following rule applies: eligible no-reason returns and exchanges are accepted within 30 days after delivery. melinhearth pays approved return shipping. Approved refunds are issued within 5–10 business days after receipt and inspection.

Products

For dependable guidance on products, the requirement is as follows: product pages provide the current details for performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories. Size, material, care, and safety information must be reviewed on the applicable product page and is not replaced by these Terms.

Payments and Taxes

For practical reference regarding payments and taxes, the requirement is as follows: prices and payments are in USD unless checkout expressly states otherwise. Applicable taxes are collected as required by law.

Merchant Information

Business name: melinhearth

Trade name: melinhearth

Email: support@melinhearth.shop

Phone: 512-660-5422

Physical address: 2289 Grassy Springs Ct, Conyers GA 30012, United States