FAQ
FAQ
Orders and Shipping
When reviewing orders and shipping, our service position is that where do you ship? We ship only within the United States.
As part of our standards for orders and shipping, our policy provides that is shipping free? Yes. Standard shipping is free for all U.S. orders with no minimum purchase requirement.
For an accurate overview of orders and shipping, please note that how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.
To explain our approach to orders and shipping, customers should understand that what is the order cutoff? The daily cutoff is 5:00 PM (America/Los_Angeles); later orders begin processing on the next business day.
To make our requirements clear for orders and shipping, please note that will I receive tracking? Yes. A tracking number is sent after shipment.
Returns and Refunds
To keep customer expectations clear about returns and refunds, our operating standard is that can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.
In connection with returns and refunds, the customer-facing rule is that who pays return shipping? melinhearth pays approved return shipping for no-reason returns, exchanges, and quality-related returns.
For dependable guidance on returns and refunds, the applicable commitment is that is there a restocking fee? No. Approved returns and exchanges are not charged a restocking fee.
To set precise expectations about returns and refunds, the customer-facing rule is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.
For an accurate overview of returns and refunds, the controlling expectation is that which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.
Orders, Payments, and Products
When considering orders, payments, and products, the relevant commitment is that can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.
As part of our standards for orders, payments, and products, the relevant commitment is that which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.
To make our requirements clear for orders, payments, and products, please note that how are taxes handled? Applicable taxes are collected as required by law.
To explain our approach to orders, payments, and products, the practical result is that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.
Contact
To keep customer expectations clear about contact, this policy confirms that email support@melinhearth.shop or call 512-660-5422. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).
Merchant Information
Business name: melinhearth
Trade name: melinhearth
Email: support@melinhearth.shop
Phone: 512-660-5422
Physical address: 2289 Grassy Springs Ct, Conyers GA 30012, United States