Shipping Policy

U.S.-Only Delivery

For a straightforward understanding of u.s.-only delivery, please note that melinhearth limits delivery service to addresses in the United States. There is no charge for standard shipping for every U.S. order with no minimum purchase requirement.

For practical reference regarding u.s.-only delivery, the practical result is that orders are typically prepared for dispatch within 1–2 business days, excluding weekends and U.S. public holidays. Estimated carrier transit after dispatch is 4–6 business days.

For customer confidence in u.s.-only delivery, the relevant commitment is that the daily order cutoff is 5:00 PM (America/Los_Angeles). Orders received after the cutoff begin processing on the next business day.

How to Reach Us

For transparency around how to reach us, our service position is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinhearth.shop or call 512-660-5422.

Shipment Tracking

For an accurate overview of shipment tracking, customers should understand that shipment tracking information is supplied when the order ships and is sent using the contact information supplied at checkout.

Address and Delivery Support

To keep customer expectations clear about address and delivery support, our policy provides that customers are responsible for providing a complete delivery address. Contact support@melinhearth.shop promptly about an address correction; changes cannot be guaranteed after fulfillment starts.

For a concise explanation of address and delivery support, the following rule applies: if tracking shows a delivery problem or an order arrives damaged, incomplete, or incorrect, contact melinhearth. The merchant pays approved return shipping for both quality issues and no-reason returns.

Taxes

For a concise explanation of taxes, please note that taxes are assessed and collected whenever applicable law requires them.

Merchant Identification

Business name: melinhearth

Trade name: melinhearth

Email: support@melinhearth.shop

Phone: 512-660-5422

Physical address: 2289 Grassy Springs Ct, Conyers GA 30012, United States