Refund Policy

30-Day Returns and Exchanges

For dependable guidance on 30-day returns and exchanges, this policy confirms that melinhearth offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinhearth.shop within 30 days after delivery before sending anything back.

For a concise explanation of 30-day returns and exchanges, the following rule applies: for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melinhearth pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Refund Timing

To explain our approach to refund timing, the practical result is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For a straightforward understanding of order cancellation, please note that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

To explain our approach to return address, please note that the default return address is 2289 Grassy Springs Ct, Conyers GA 30012, United States. Do not send a return until return instructions have been issued.

Contact

In connection with contact, please note that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinhearth.shop or call 512-660-5422.

Eligibility

For practical reference regarding eligibility, the applicable standard is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

For dependable guidance on eligibility, the customer-facing rule is that customized products, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not eligible for an ordinary no-reason return. These limits do not reduce remedies for an item that arrives damaged, defective, incorrect, or incomplete.

For a concise explanation of eligibility, our policy provides that no restocking fee is charged for an approved return or exchange.

Merchant Information

Business name: melinhearth

Trade name: melinhearth

Email: support@melinhearth.shop

Phone: 512-660-5422

Physical address: 2289 Grassy Springs Ct, Conyers GA 30012, United States